Shipping policy

Last Updated: June 2026

At SEKRETY MAROKA, we are committed to delivering your products safely and efficiently across Europe.

Processing Time

Orders are typically processed within 1–5 business days after payment confirmation.

Orders placed during weekends or public holidays will be processed on the next business day.

Shipping Destinations

We currently ship to selected countries across Northern and Eastern Europe, with plans to expand our delivery network in the future.

Availability may vary depending on the destination country.

Delivery Times

Estimated delivery times:

  • Poland: 1–3 business days
  • European Union: 3–7 business days
  • Remote areas: additional delivery time may apply

Delivery times are estimates and may vary due to carrier operations, customs procedures, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery destination
  • Order weight
  • Selected shipping method

Any applicable shipping charges will be clearly displayed before payment.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information, where available.

Damaged or Lost Shipments

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible.

To help us investigate the issue, please provide:

  • Your order number
  • A description of the issue
  • Photographs of the package and products (if applicable)

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

SEKRETY MAROKA cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided during checkout.

Customs and Import Charges

For orders shipped within the European Union, no additional customs duties should apply.

For destinations outside the European Union, customs duties, taxes, and import fees may be charged by local authorities and remain the responsibility of the customer.

Customer Care

SEKRETY MAROKA
Email: sekretymaroka@gmail.com